Privacy Policy and Terms and Conditions

About Us This web site is owned and operated by Berkshire Dolls House & Model Company who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Berkshire Dolls House & Model Company
The Old Fire Station 9 Wargrave Road Twyford Berkshire RG10 9NY United Kingdom
Phone: (+44) 0118 934 3700
Email: shop [at] berkshiredollshousecompany [dot] co [dot] uk
914 7288 08

Company number: 6339029
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We carry a huge range of many thousands of items in stock both online and in our bricks and mortar shop. Many of our miniatures are individually hand made for us by ourselves or our artisans makers, and consequently may vary slightly from the image shown. From time to time we may find we have sold out of the item you have ordered. Should this happen we will contact you and advise of suitable alternatives we have, or arrange for the required item to be made again for you.
Shipping And Handling Postage & packing costs are based on the weight of your order, and are calculated in your basket on checking out.
Most lighter weight UK deliveries are just £3.95, other than orders including heavier items such as dolls houses or higher value items such as trainsets whioch will require a signature on delivery, and are charged according to our delivery costs based on the weight of your order, which are from £7.95 for UK.
Delivery Schedule We aim to deliver your order as soon as possible. We will normally send your order to you in 2-3 business days.

Many of our products are individually made for us by artisans, and are displaced both in our store as well as on our website. From time to time, we may sell out of a line in our shop without the stock being immediately reduced on the website, and as a result we may not be able to immediately fulfil your order. Should this happen we will contact you by phone to advise,

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.
Credit Card Security When the order is placed at our website, your payment is processed by our online provider, Stripe. We do not see nor are we able to take note of your card payment details.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (+44) 0118 934 3700 (International +44 (+44) 0118 934 3700) or write to us at The Old Fire Station 9 Wargrave Road Twyford Berkshire RG10 9NY United Kingdom
Privacy Policy Berkshire Dolls House & Model Company do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you ensure to obtain a Certificate of Posting and should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition, with original packaging. Please open any items carefully, and ensure you package any returns carefully to avoid damage.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.